We respect your privacy and provide transparent ways to manage your account. You can request deletion directly in-app or submit a request via this page.
The fastest and most secure way to delete your account is directly inside the NetScore mobile app. This executes instantly on our servers.
If you no longer have the app installed, submit the form below. Alternatively, you may email us directly at roie058@gmail.com from the email address associated with your account.
Upon executing a deletion request, your primary identity metrics—including your name, verified email address, authentication tokens, and federated login credentials—are permanently and immediately purged from all active database systems.
To maintain local broadband quality benchmarks and neighborhood performance maps, historical network diagnostic measurements (measured throughput, latencies, jitter) are unlinked by setting user_id to null. They remain only as anonymous aggregated coverage scores.
Server error logs, client-side diagnostic traces, and system diagnostics generated during anomalies are held securely for product monitoring and debugging. These logs are automatically purged from active storage arrays on a rolling 30-day schedule.